Support for the Xila Zoom integration (Xila Calendar meeting links). Use this page to open a support case, find self-service docs, and see our hours and response targets — everything you need to get an issue resolved quickly.
1. Create a Support Case
1.1 Start a Support Case by Email
Open a support case by email. Click the button below to start a pre-filled message to our support team:
Create a support case (email)Or write to us directly at:
support@xila.com1.2 What to Include in Your Request
To help us diagnose and resolve your issue as quickly as possible, please include:
- Your Xila account email
- Whether Connect Zoom completed successfully in Calendar Settings
- A clear description of the issue and the exact steps to reproduce it
- Screenshots of any error messages you encountered
2. Support Email, Phone & Live Options
Depending on what you need, reach us through one of the channels below.
2.1 Email Support
support@xila.com is our primary channel for Zoom integration issues. Email is preferred for Zoom OAuth and meeting-link troubleshooting so we can track screenshots and case history properly.
2.2 Phone Support
+44-7878167416 (UK) is available for urgent account issues during business hours.
2.3 Seller & Safety Contacts
- Seller questions: support@xila.com
- Safety / abuse: support@xila.com
2.4 Live Chat / In-App Support
Live chat is not offered for this integration. Support is provided by email, and by phone during business hours as listed above.
3. Support Team Hours & First Response SLA
Here is when our team is available and how quickly you can expect to hear back from us.
3.1 Business Hours
Monday–Friday, 09:00–18:00 UK time (Europe/London), excluding UK public holidays.
3.2 First Response SLA
- We aim for a first response within 2 business days of receiving your email.
- Complex OAuth, billing, or safety investigations may take longer; we will acknowledge your case within the SLA and keep you updated throughout.
4. Knowledge Base & Self-Service
Before opening a case, these guides may already answer your Zoom connection questions:
- Zoom integration guide — adding, using, and removing the app (Connect Zoom, create meeting links, disconnect)
- Xila FAQ
- General Xila support
- Privacy Policy
- Terms of Use
5. Contact Information
This page is maintained as the public support contact point for the Xila Zoom integration listed on the Zoom App Marketplace. For day-to-day issues — connection errors, missing meeting links, or account questions — please use the support channels above rather than contacting us directly, as they route your request to the right specialist and keep a full history of your case.
For matters specific to the Zoom Marketplace listing itself — such as verification, compliance, or partnership correspondence — our developer contact is support@xila.com. For urgent account issues during business hours, you can also reach us by phone at +44-7878167416.
All correspondence is handled by our support team in line with the hours and first-response SLA described in Section 3 above, so you always know when to expect a reply.