Cookie Policy

3.1 Essential Cookies

Essential cookies are necessary for the Platform to function properly. These cookies enable core functionality such as security, network management, and accessibility. You cannot opt-out of essential cookies as they are required for the Platform to work.

Examples of Essential Cookies:

• Authentication cookies: Remember your login status and session information

• Security cookies: Protect against fraud and maintain security

• Load balancing cookies: Distribute traffic across servers

• Session cookies: Maintain your session while you navigate the Platform

Purpose: These cookies are essential for the Platform to function and cannot be disabled.

Retention: Session cookies are deleted when you close your browser. Persistent authentication cookies may be retained for up to 30 days or until you log out.

3.2 Performance Cookies

Performance cookies help us understand how visitors interact with the Platform by collecting and reporting information anonymously. These cookies help us improve the way the Platform works.

Examples of Performance Cookies:

• Analytics cookies: Track page views, time spent on pages, and navigation patterns

• Error tracking cookies: Identify and fix technical issues

• Performance monitoring cookies: Monitor Platform speed and responsiveness

Purpose: To analyze Platform usage and improve performance.

Third-Party Services: We may use services like Google Analytics, Mixpanel, or similar analytics providers. These services use cookies to collect information about your use of the Platform.

Retention: Typically 1-2 years, or as specified by the analytics provider.

Opt-Out: You can opt-out of performance cookies by disabling cookies in your browser settings or by contacting support@xila.com.

3.3 Functionality Cookies

Functionality cookies allow the Platform to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features.

Examples of Functionality Cookies:

• Preference cookies: Remember your language, region, and display preferences

• Profile cookies: Remember your profile settings and preferences

• Feature cookies: Remember which features you have enabled or disabled

• Chat preferences: Remember your chat settings and notification preferences

Purpose: To provide you with a personalized experience and remember your preferences.

Retention: Typically 30 days to 1 year, depending on the preference.

Opt-Out: You can opt-out of functionality cookies, but this may affect Platform functionality and your user experience.

4.1 Web Beacons (Pixel Tags)

Web beacons are small, invisible images embedded in web pages or emails that allow us to track when you open a page or email.

Purpose: To track email open rates, page views, and user engagement.

4.2 Local Storage

Local storage allows us to store information on your device for faster loading and offline functionality.

Purpose: To store preferences, cache data, and improve Platform performance.

4.3 Session Storage

Session storage is similar to local storage but is cleared when you close your browser.

Purpose: To maintain temporary data during your browsing session.

5.1 Analytics Providers

• Google Analytics: For website analytics and performance monitoring

• Mixpanel: For user behavior analytics

• Other analytics services: As needed for Platform improvement

Purpose: To analyze Platform usage and improve our services.

Privacy: These services have their own privacy policies. Please review their policies for information about how they use cookies and data.

5.2 Advertising Networks

• Google Ads: For advertising and retargeting

• Facebook Pixel: For social media advertising

• Other advertising networks: As needed for marketing

Purpose: To deliver relevant advertisements and measure advertising effectiveness.

Privacy: These services have their own privacy policies and cookie practices.

5.3 Social Media Platforms

• Facebook: For social media integration and sharing

• Twitter: For social media integration and sharing

• LinkedIn: For professional networking integration

• Other social platforms: As integrated in the Platform

Purpose: To enable social media sharing and integration.

Privacy: These platforms have their own privacy policies and cookie practices.

6.1 Cookie Preference Center

You can manage cookies through your browser settings. Most browsers let you view, block, or delete cookies. You can also contact us at support@xila.com with cookie preference requests.

Note: Disabling certain cookies may affect Platform functionality and your user experience.

6.2 Browser Settings

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies

• Block cookies from specific websites

• Block all cookies

• Delete cookies when you close your browser

• Get notifications when cookies are set

Browser-Specific Instructions:

• Chrome: Settings > Privacy and Security > Cookies and other site data

• Firefox: Options > Privacy & Security > Cookies and Site Data

• Safari: Preferences > Privacy > Cookies and website data

• Edge: Settings > Privacy, Search, and Services > Cookies and site permissions

• Opera: Settings > Privacy & Security > Cookies

Note: Blocking all cookies may prevent the Platform from functioning properly.

6.3 Mobile Device Settings

On mobile devices, you can manage cookies through:

• iOS: Settings > Safari > Block All Cookies

• Android: Chrome > Settings > Site Settings > Cookies

Note: Blocking cookies on mobile devices may affect Platform functionality.

7.1 Our Cookies

The following table provides details about the cookies we use:

8.1 Essential Cookies

If you disable essential cookies:

• You may not be able to log in to your account

• Your session may not be maintained

• Security features may not work properly

• The Platform may not function correctly

We strongly recommend that you do not disable essential cookies.

8.2 Performance Cookies

If you disable performance cookies:

• We cannot analyze Platform usage

• We cannot identify and fix technical issues

• Platform improvements may be delayed

• Your experience may not be affected directly

8.3 Functionality Cookies

If you disable functionality cookies:

• Your preferences may not be remembered

• You may need to re-enter information

• Personalized features may not work

• Your user experience may be reduced

10.1 European Users (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Be informed about cookies (this policy)

• Give or withdraw consent for non-essential cookies

• Access information about cookies we use

• Object to certain types of cookie processing

10.2 California Users (CCPA)

Under the California Consumer Privacy Act (CCPA), you have the right to:

• Know what personal information is collected through cookies

• Opt-out of the sale of personal information (we do not sell personal information)

• Request deletion of personal information collected through cookies