1. Seller Eligibility
To sell on XILA, you must meet the following eligibility requirements:
Be at least 18 years of age or the age of majority in your jurisdiction.
Have a valid, verified XILA account in good standing.
Provide accurate business or personal information.
Comply with all applicable laws and regulations in your jurisdiction.
Hold all necessary licenses, permits, and qualifications for the products or services you offer.
Accept and adhere to this Seller Policy and our Terms and Conditions.
2. Listing Requirements
2.1 Accuracy
All listings must be accurate, complete, and not misleading. Product descriptions, photos, pricing, and availability must reflect the actual item or service offered.
2.2 Pricing
Pricing must be transparent. All applicable fees, taxes, and shipping costs must be clearly disclosed to buyers before purchase. No hidden fees are permitted.
2.3 Availability
Keep inventory and availability calendars (for rentals) up to date. Accepting orders for items that are not available may result in account penalties.
2.4 Active Listing Limits
Standard Sellers: up to 50 active listings combined across all categories. Premium: 500. Enterprise: Unlimited. See our Fee Schedule for full tier details.
3. Prohibited Items and Services
The following items and services may not be listed or sold on XILA under any circumstances:
3.1 Strictly Prohibited
Weapons, firearms, ammunition, and parts
Illegal drugs or controlled substances
Prescription medications (without proper authorization)
Counterfeit, fake, or fraudulently described goods
Pirated or illegally copied content
Child sexual abuse material or any content sexualizing minors
Stolen goods or goods facilitating theft
Human beings, human organs, or body parts
Hazardous materials or dangerous chemicals
Services that facilitate illegal activities
3.2 Restricted (Requires Approval)
Age-restricted products (alcohol, tobacco)
Adult content (only in designated categories)
Financial and investment services
Medical devices and health services
Legal services
Animal products (subject to wildlife laws)
Event tickets (subject to anti-scalping laws)
4. Order Fulfillment
Ship or fulfill orders within the timeframe stated in your listing.
Provide accurate tracking information promptly after shipment.
Communicate with buyers proactively if there are any delays.
For services: deliver as described, on time, and to the quality promised.
For rentals: ensure the property matches its listing at the time of the booking.
Non-fulfillment without a valid reason may lead to account penalties or suspension.
5. Seller Fees and Payouts
XILA charges platform fees on all completed transactions. See our Fee Schedule for the full breakdown by category.
5.1 Payout Schedule
Funds are held for a security period after order completion and then released to your linked payout account.
5.2 Payment Holds
Payouts may be held or withheld if there is an open dispute, a chargeback is filed, or your account is under review for policy violations.
5.3 Payout Methods
Bank transfer and other supported methods as available in your region. See your account settings for available options.
5.4 Currency & Taxes
Transactions are processed in the listing currency (conversion fees may apply). You are responsible for reporting and remitting all applicable taxes.
6. Reviews and Ratings
Buyers may leave reviews after a completed transaction.
You may not incentivize, coerce, or otherwise manipulate reviews.
You may not post fake reviews for your own listings or for competitors.
Artificially inflating your ratings will result in account suspension.
You may respond to reviews professionally through the platform.
7. Off-Platform Transactions
Conducting transactions outside of the XILA platform to avoid fees is strictly prohibited and will result in account termination. All buyer-seller contact initiated on XILA must result in transactions completed through XILA to maintain buyer and seller protections.
8. Performance Standards
XILA monitors seller performance. Accounts that consistently fall below standards may face restrictions or termination:
| Metric | Minimum Standard |
|---|---|
| Order Fulfillment Rate | ≥ 95% |
| On-Time Delivery / Service Delivery | ≥ 90% |
| Response Time to Buyer Messages | Within 24 hours |
| Dispute Rate | ≤ 2% of orders |
| Average Seller Rating | ≥ 3.5 / 5 |
9. Policy Violations and Enforcement
Violations of this Seller Policy may result in:
Warning notification
Listing removal or delisting
Temporary restriction of selling features
Payout holds
Account suspension
Permanent account termination
Reporting to law enforcement (for serious violations)
You may appeal enforcement actions by contacting support@xila.com with relevant information.
10. GDPR & Data Privacy Pillar
Notice of Data Processing
In enforcing these policies, XILA collects and processes personal data. This data is processed strictly in accordance with our GDPR Policy and Privacy Policy to fulfill our legal obligations and maintain a safe platform environment.
Please be aware that any information submitted regarding policy violations or disputes may be legally required to be shared with the opposing party and relevant third-party authorities.
11. Contact Information
For questions regarding seller account policies, listing guidelines, performance requirements, or any seller-specific concern, please contact our dedicated seller support team. We are committed to helping you maintain a successful storefront and resolve any policy-related issues efficiently.
Email: support@xila.com
Phone: +44-7878167416