XILA is committed to providing a respectful, inclusive, and harassment-free experience for everyone. This Code of Conduct applies to all users across all platform spaces — marketplace transactions, community discussions, messaging, and any public or private interaction facilitated by XILA.
1. Our Pledge
We as members and users pledge to make participation in the XILA community a harassment-free experience for everyone, regardless of age, body size, visible or invisible disability, ethnicity, sex characteristics, gender identity and expression, level of experience, education, socio-economic status, nationality, personal appearance, race, religion, or sexual identity and orientation.
We pledge to act in ways that contribute to an open, welcoming, diverse, inclusive, and healthy community.
2. Expected Behavior
Examples of behavior that contributes to a positive environment:
Demonstrating empathy and kindness toward other people.
Being respectful of differing opinions, viewpoints, and experiences.
Giving and gracefully accepting constructive feedback.
Accepting responsibility and apologizing when mistakes are made.
Focusing on what is best for the overall community.
Being honest and transparent in marketplace transactions.
Respecting others' privacy and not sharing personal information without consent.
3. Unacceptable Behavior
Examples of unacceptable behavior include:
Use of sexualized language or imagery, and sexual attention or advances of any kind.
Trolling, insulting or derogatory comments, and personal or political attacks.
Public or private harassment of any user.
Publishing others' private information without their explicit permission.
Fraud, deception, or misrepresentation in marketplace transactions.
Hate speech or discrimination based on any protected characteristic.
Any conduct which could reasonably be considered inappropriate or harmful.
4. Enforcement
XILA moderators are responsible for clarifying and enforcing our standards. They will take appropriate and fair corrective action in response to behavior they deem inappropriate, threatening, offensive, or harmful. Moderators have the right and responsibility to remove, edit, or reject content that is not aligned with this Code of Conduct.
4.1 Enforcement Guidelines
1. Correction
Impact: Use of inappropriate language or other behavior deemed unprofessional.
Consequence: A private, written warning providing clarity around the violation. A public apology may be requested.
2. Warning
Impact: A violation through a single incident or series of actions.
Consequence: A warning with consequences for continued behavior. No interaction with the involved parties for a specified period.
3. Temporary Ban
Impact: A serious violation of community standards, including sustained inappropriate behavior.
Consequence: A temporary ban from any sort of interaction or public communication within the community.
4. Permanent Ban
Impact: Demonstrating a pattern of violation, harassment, or aggression toward individuals or groups.
Consequence: A permanent ban from any public interaction within the community.
5. Scope
This Code of Conduct applies within all XILA community spaces — including marketplace listings, chat and messaging, community posts, reviews, and any interaction on the platform. It also applies when an individual is officially representing XILA in public spaces, such as using an official email address or official social media account.
6. Reporting
Report Violations To
XILA Community Team
Email: support@xila.com
All complaints will be reviewed and investigated promptly and fairly. Community leaders are obligated to respect the privacy and security of the reporter of any incident.
7. Attribution
This Code of Conduct is adapted from the Contributor Covenant, Version 2.1, and the XILA Community Guidelines.
8. GDPR & Data Privacy Pillar
Notice of Data Processing
In enforcing these policies, XILA collects and processes personal data. This data is processed strictly in accordance with our GDPR Policy and Privacy Policy to fulfill our legal obligations and maintain a safe platform environment.
Please be aware that any information submitted regarding policy violations or disputes may be legally required to be shared with the opposing party and relevant third-party authorities.
9. Contact Information
To report a violation of this Code of Conduct, seek clarification on community standards, or if you have experienced or witnessed inappropriate behavior on the platform, please contact our community team immediately. All reports are handled confidentially and reviewed with the utmost care.
Email: support@xila.com