Terms & Conditions

2.1 Eligibility Requirements

To use XILA, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction

• Have the legal capacity to enter into binding agreements

• Provide accurate, current, and complete information during registration

• Maintain the security of your account credentials

• Accept responsibility for all activities under your account

2.2 Account Types

XILA supports multiple account types:

• Personal Profiles: For individual users

• Business Profiles: For businesses and organizations

• Team Accounts: For organizations with multiple team members

You may create and manage multiple profiles under a single account, subject to our Fair Usage Policy.

2.3 Account Registration

During registration, you must provide:

• Valid email address

• Phone number (for verification)

• Accurate personal or business information

• Acceptance of these Terms and our Privacy Policy

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.1 Accurate Information

You agree to:

• Provide accurate, current, and complete information

• Update your information promptly when it changes

• Not impersonate any person or entity

• Not use false or misleading information

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your password

• All activities under your account

• Notifying us immediately of any unauthorized access

• Using strong, unique passwords

3.3 Compliance with Laws

You agree to comply with all applicable local, state, national, and international laws and regulations in your use of the Platform.

4.1 General Principles

XILA is designed to serve legitimate business and personal communication needs. This Fair Usage Policy ("FUP") ensures fair access to Platform resources for all users and prevents abuse.

4.2 Chat and Messaging Usage

4.2.1 Message Limits

• Standard Users: Up to 1,000 messages per day across all conversations

• Premium Users: Up to 5,000 messages per day

• Enterprise Users: Custom limits based on subscription tier

4.2.2 Group Chat Limits

• Standard Users: Maximum 50 members per group chat

• Premium Users: Maximum 200 members per group chat

• Enterprise Users: Custom limits based on subscription tier

4.2.3 Spam Prevention

• No automated messaging or bulk messaging without prior authorization

• No sending unsolicited commercial messages

• No message flooding or harassment

• Maximum 10 messages per minute to prevent spam

4.2.4 Message Content

• Messages must comply with our Content Policy

• No illegal, harmful, or offensive content

• No sharing of malicious links or files

• Respect intellectual property rights

4.3 Voice and Video Call Usage

4.3.1 Call Duration Limits

• Standard Users: Maximum 60 minutes per call

• Premium Users: Maximum 4 hours per call

• Enterprise Users: Extended limits based on subscription tier

4.3.2 Call Frequency Limits

• Standard Users: Maximum 50 calls per day

• Premium Users: Maximum 200 calls per day

• Enterprise Users: Custom limits based on subscription tier

4.3.3 Group Call Limits

• Standard Users: Maximum 10 participants per group call

• Premium Users: Maximum 50 participants per group call

• Enterprise Users: Custom limits based on subscription tier

4.3.4 Call Quality and Conduct

• No recording calls without consent of all participants

• No use of calls for illegal activities

• Respect privacy and confidentiality of call participants

• No harassment or abusive behavior during calls

4.4 Data Storage Limits

4.4.1 Storage Quotas

• Free/Starter Users: 5 GB total storage

• Growth Users: 25 GB total storage

• Agency Users: 100 GB total storage

• Enterprise Users: Custom storage allocation

4.4.2 File Size Limits

• Individual Files: Maximum 100 MB per file

• Media Files: Maximum 50 MB per image/video

• Document Files: Maximum 100 MB per document

4.4.3 Storage Retention

• Active Accounts: Data retained while account is active

• Inactive Accounts: Data retained for 90 days after last activity

• Deleted Accounts: Data permanently deleted after 30 days

• Chat Messages: Retained for 2 years from date of message

• Call Logs: Retained for 1 year from date of call

• Media Files: Retained according to account storage quota

4.4.4 Storage Management

• Users are responsible for managing their storage usage

• We reserve the right to delete files exceeding quotas

• Users will receive warnings before storage limits are reached

• Backup of data is the user's responsibility

4.5 Account Usage Limits

4.5.1 Multiple Accounts

• Users may create multiple profiles under a single account

• Each user may maintain one primary account

• Multiple accounts for the same individual or business require prior authorization

• No creation of accounts to circumvent restrictions or bans

4.5.2 Account Sharing

• Accounts are personal and non-transferable

• Sharing account credentials is prohibited

• Team accounts must use designated team member access

• Violation may result in account suspension

4.5.3 Concurrent Sessions

• Standard Users: Maximum 3 concurrent active sessions

• Premium Users: Maximum 10 concurrent active sessions

• Enterprise Users: Custom limits based on subscription tier

4.6 Lead Unlocking and Credit Usage

4.6.1 Credit System

• Credits are required to unlock full lead details

• Credits are purchased through subscription or one-time purchases

• Credits are non-refundable except as required by law

• Credits expire according to your subscription plan

4.6.2 Lead Unlocking Limits

• Standard Users: No daily limit (subject to credit balance)

• Premium Users: No daily limit (subject to credit balance)

• Enterprise Users: Custom limits based on subscription tier

4.6.3 Credit Usage Restrictions

• Credits may not be transferred between accounts

• Credits may not be resold or traded

• Unused credits expire according to plan terms

• Refunds for unused credits are subject to our Refund Policy

4.6.4 Lead Data Usage

• Unlocked lead data is for your business use only

• No resale or redistribution of lead data

• Compliance with applicable data protection laws required

• Respect for privacy and anti-spam regulations

4.7 Marketplace Transaction Limits

4.7.1 Listing Limits

• Standard Users: Maximum 50 active listings (products/services/jobs/rentals combined)

• Premium Users: Maximum 500 active listings

• Enterprise Users: Unlimited listings

4.7.2 Transaction Limits

• Standard Users: Maximum $10,000 per transaction

• Premium Users: Maximum $100,000 per transaction

• Enterprise Users: Custom limits based on subscription tier

4.7.3 Transaction Frequency

• No limits on number of transactions (subject to payment processing)

• All transactions subject to our Marketplace Rules

• Compliance with payment processing requirements

4.8 Enforcement of Fair Usage Policy

4.8.1 Monitoring

We monitor Platform usage to ensure compliance with this FUP. Automated systems and manual review may be used.

4.8.2 Violations

Violations of this FUP may result in:

• Warning notifications

• Temporary restrictions on features

• Temporary account suspension

• Permanent account termination

• Legal action where appropriate

4.8.3 Appeals

Users may appeal enforcement actions by contacting our support team with relevant information.

5.1 Marketplace Services

XILA provides a comprehensive marketplace platform including:

• Products Marketplace: Buy and sell physical and digital products

• Services Marketplace: Offer and book professional services

• Jobs Platform: Post jobs and apply for positions

• Rental Properties: List and book rental properties

• Leads Platform: Access business leads and contact information

• Social Networking: Connect with other users, communities, and businesses

• Bundles: Curated experience packages

5.2 Communication Services

• Real-Time Chat: Text messaging, file sharing, and media exchange

• Voice Calls: Audio calling between users

• Video Calls: Video calling with screen sharing capabilities

• Group Communication: Group chats and group calls

5.3 Business Tools

• Business Profiles: Create and manage business profiles

• Team Management: Manage team members and permissions

• Analytics: Access usage and performance analytics

• Payment Processing: Secure payment processing for transactions

6.1 Subscription Tiers

XILA offers the following subscription tiers:

• Starter Plan: Basic features with limited credits

• Growth Plan: Enhanced features with more credits

• Agency Plan: Advanced features for agencies

• Enterprise Plan: Custom solutions for large organizations

6.2 Billing Terms

• Subscriptions are billed monthly or annually

• Payment is required in advance

• Auto-renewal is enabled by default

• You may cancel your subscription at any time

• Cancellation takes effect at the end of the current billing period

6.3 Price Changes

We reserve the right to modify subscription prices with 30 days' notice. Existing subscribers will be notified of price changes and may cancel before the change takes effect.

6.4 Payment Methods

We accept various payment methods including credit cards, debit cards, and other payment processors. All payments are processed securely through third-party payment processors.

7.1 Credits Purchase

• Credits may be purchased through subscription plans or one-time purchases

• Credits are added to your account upon successful payment

• Credits are non-transferable and non-refundable except as required by law

7.2 Credit Expiration

• Credits expire according to your subscription plan

• Starter plans: Credits expire at the end of the billing period

• Growth and higher plans: Credits may roll over subject to plan terms

• Expired credits cannot be restored

7.3 Refund Policy

7.3.1 Subscription Refunds

• Monthly subscriptions: No refunds for partial months

• Annual subscriptions: Pro-rated refunds available within 30 days of purchase

• Refunds processed within 14 business days

7.3.2 Credit Refunds

• Unused credits are generally non-refundable

• Refunds may be available in exceptional circumstances

• Contact support for refund requests

7.3.3 Service Refunds

• Marketplace transaction refunds are subject to seller policies

• Service booking refunds are subject to service provider policies

• Platform service fees are non-refundable

8.1 Product Listings

• Products must be accurately described

• Prohibited items may not be listed

• Compliance with applicable laws and regulations required

• Intellectual property rights must be respected

8.2 Service Listings

• Services must be accurately described

• Service providers must have necessary licenses and qualifications

• Pricing must be transparent

• Terms of service must be clearly stated

8.3 Job Listings

• Job postings must be for legitimate employment opportunities

• Equal opportunity employment practices required

• Accurate job descriptions required

• Compliance with labor laws required

8.4 Rental Listings

• Properties must be accurately described

• Availability calendars must be current

• Pricing must be transparent

• Compliance with local rental laws required

8.5 Prohibited Content

The following content is prohibited:

• Illegal items or services

• Counterfeit or pirated goods

• Weapons, drugs, or controlled substances

• Adult content (unless in designated areas)

• Hate speech or discriminatory content

• Spam or fraudulent content

9.1 Platform Intellectual Property

All content, features, and functionality of the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, are the property of XILA or its content suppliers and are protected by international copyright, trademark, and other intellectual property laws.

9.2 User-Generated Content

By posting content on the Platform, you grant XILA a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such content for the purpose of operating and promoting the Platform.

9.3 Trademarks

XILA trademarks, service marks, and logos may not be used without our prior written permission.

11.1 Content Moderation

We reserve the right to:

• Review, monitor, and moderate all user-generated content

• Remove content that violates these Terms or our policies

• Suspend or terminate accounts that violate these Terms

• Report illegal content to appropriate authorities

11.2 User Reporting

Users may report content that violates these Terms. We will review reports and take appropriate action.

11.3 Appeals Process

Users may appeal content removal or account actions by contacting our support team.

12.1 Marketplace Disputes

Disputes between users regarding marketplace transactions should be resolved through our dispute resolution process. We may facilitate resolution but are not responsible for the outcome.

12.2 Platform Disputes

Disputes regarding the Platform or these Terms will be resolved through: 1. Good faith negotiation 2. Mediation (if negotiation fails) 3. Binding arbitration (if mediation fails) 4. Court proceedings (as a last resort)

12.3 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

13.1 Termination by User

You may terminate your account at any time by:

• Canceling your subscription (if applicable)

• Requesting account deletion through account settings

• Contacting our support team

13.2 Termination by XILA

We may suspend or terminate your account if:

• You violate these Terms or our policies

• You engage in fraudulent or illegal activities

• You fail to pay required fees

• Your account poses a security risk

• Required by law or court order

13.3 Effect of Termination

Upon termination:

• Your access to the Platform will be revoked

• Your data will be retained according to our Data Retention Policy

• You will not be entitled to refunds except as required by law

• All licenses granted to you will terminate

14.1 Disclaimer of Warranties

The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

14.2 Limitation of Liability

To the maximum extent permitted by law, XILA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

14.3 Maximum Liability

Our total liability shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

16.1 Modification Rights

We reserve the right to modify these Terms at any time. Material changes will be communicated through:

• Email notification to registered users

• Notice on the Platform

• Updated "Last Updated" date

16.2 Acceptance of Changes

Your continued use of the Platform after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Platform and terminate your account.